TSI Partners

Arvato Financial Solutions
Carl-Bertelsmann-Str. 23
33332 Gütersloh


Daniel Heuermann arvato Financial Solutions

Daniel Heuermann
Head of Service Providing

Tel: +49 (0)5241 80-43148
E-mail: daniel.heuermannemail@webarvato.com

Ronald Müller arvato Financial Solutions

Ronald Müller
Member of the Board

Tel: +49 (0)5241 80-43180
E-mail: ronald.muelleremail@webarvato.com


Arvato Financial Solutions - solutions for all stages of the customer life cycle

Arvato Financial Solutions is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of Arvato AG. Since June 2002 Bertelsmann is rated by Standard & Poor's and Moody's. S & P currently rates Bertelsmann as "BBB+/stable/A-2" and Moody's as "Baa1/negative/P-2".

Arvato Financial Solutions has around 7,000 employees in 20 countries, including a strong presence in Europe, America and Asia, and offers flexible full-service solutions for the value-oriented management of customer relationships and cash flows. Arvato Financial Solutions is synonymous with professional outsourcing services (Finance BPO) centering on cash flow in all phases of the customer lifecycle - from risk management and invoicing to debtor management, the sale of receivables and debt collection. As part of this, we focus on minimizing default rates in the business initiation phase and during the collection process. As a result, our services also include optimizing the selection of payment types internationally.

As a financial solutions provider, we manage around 10,000 customers, specializing primarily in the retail/e-commerce, telecommunications, insurance, banking and healthcare sectors. This makes us Europe's third largest integrated financial service provider. Your one stop shop for financial services. Professional. Reliable. Efficient.

Back-up Servicing by Arvato Financial Solutions

As part of securitizations, we support you as a qualified back-up servicer who, in case of activation, carries out the entire receivables management for the securitized portfolio from payment processing to the repossession and liquidation of collateral.

We thus offer you the opportunity to set up a service level tailored to your needs. Prompt activation ('hot') or activation after a specific number of days or weeks ('warm') can be implemented at any time. As your back-up servicer we supply you with the ongoing services of our qualified staff from standby to activation.

Arvato Financial Solutions, a Bertelsmann company, supports you as a back-up servicer by taking over the management of securitized receivables and mitigating the risks associated with your ABS structure. Rely on our decades of experience as an impartial, internationally operating service and financial service provider in the field of risk and receivables management. In addition, we have recently been assessed by leading rating agencies as a reliable and solid business partner. As a financial service provider with an integrated factoring department (receivables purchase), we undergo permanent monitoring by the German Federal Financial Supervisory Authority (BaFin).

Arvato Financial Solutions offers competent portfolio management based on:

  • Independent, established financial service providing from the Bertelsmann Group
  • Long-standing experience of receivables and risk management
  • International corporate structure

Integrated solutions with:

  • Transparency: 24/7 access to Web-based receivables and analysis view
  • Customizable IT services
  • An integrated solution for risk and receivables management from a single source

In case of questions with regard to our services or for a more general exchange of experiences relating to the topic back-up servicing, we are always at your disposal. We are looking forward to hearing from you!